Shipping

Indo Board Shipping and Returns
Free Shipping Policy & Returns Info

We can not ship to P.O. Boxes and we only ship products for FREE within the Continental United States. Also we do not offer free shipping to Hawaii or Alaska. Call 321-777-6021 or email contact@indoboard.com for special shipping requests to these states.

Refused or Returned Orders:
Orders refused or returned DO NOT qualify for FREE shipping and will be charged the full cost of shipping both to and from the customer and any storage fees charged to Indo Board by UPS or any other Carriers. Customer will be refunded the balance between amount paid for the product less all shipping costs and fees.

Address Correction or Other Fees:
At order placement, Customer shall provide Indo Board with a valid and accurate UPS deliverable shipping address including any apartment, unit or suite number and whether location is a street, avenue, etc. Shipping address must also include the correct zip code. This is very important because UPS imposes an "Address Correction" fee for each box shipped if the address or zip code is not correct. If the address provided by the customer is not a valid UPS deliverable address according to UPS, an "address correction" fee of $15 per box will be charged to the customer's credit card upon notification by UPS to Indo Board. Orders being shipped to a P.O. Box cannot be shipped because of size restrictions. .

Shipping Options:
Our standard method is FREE UPS Ground anywhere in the Continental USA with an average delivery in 3-5 business days from our ship date.

  • Ground (FREE in Continental USA) - average delivery in 3-4 business days
  • Ships Daily Monday - Friday from Florida and Southern California
  • Customers receive notification and tracking number when the order is shipped.

We strive to ship your order the same day it was placed. However, due to order volumes and holidays, we ask that you allow 1-3 business days to process your order. Please contact us if you have NOT received your shipping confirmation email (sent to your Customer Account email address).

We do not ship via the United States Postal Service (USPS) unless there is absolutely no other option. Therefore, we do not allow "P.O. Box" shipping addresses for on-line orders. If this is your only option, please contact us directly.

Indo Board California and Florida Shipping Times

Returns & Refund Policy:

At Indo Board Balance Trainer, we strive for quality workmanship and customer satisfaction. All products are guaranteed against manufacturing defects or damage as a result of shipping. If you are not completely satisfied with an item it must be returned within 30 days of receiving the product.

Returned items must have a Return Authorization Number (RA number). Please contact us for prior approval before returning any items. No returns accepted without prior approval.

Returned items must be shipped back to Indo Board with freight prepaid. We recommend that you should return your item(s) via a traceable carrier to ensure return delivery. UPS Ground is the preferred option. Credit will be given after the product is returned and has passed inspection. Sorry, no refunds, credits, or exchanges after thirty days.

United States Orders

We only ship products within the continental United States and due to shipping cost from the mainland, we do not ship for free to Puerto Rico, Hawaii or Alaska. 

Military Orders

Due to varied shipping costs and limitations, we cannot process military APO or FPO addresses from our online store. These orders must be shipped via USPS (United States Postal Service) and thus require prior approval. However, in most cases, we can process these orders manually by phone from our main office at 321-777-6021.

 

 

Canada Orders

Contact NVU below to see if they offer the color/style you are looking for.  Other colors and styles can be shipped via USPS (United States Postal Service) and will require prior approval and include actual shipping costs from the US. The recipient will be responsible for any customs fees/taxes imposed by the Canadian Postal Service.  In most cases, we can process these orders manually by phone from our main office at 321-777-6021 or email us at contact@indoboard.com for special requests.

NVU Electronics Inc.
www.nvu.ca
www.nvuoffice.ca

Mailing Address:
10520 Yonge St., Unit 35B-328
Richmond Hill, Ontario
L4C 3C7


Reach us By Phone:
Toll-Free: 1(866)411-2688
Fax: (647)258-6165

 

International Orders

Indo Board Balance Trainer does not ship products directly to international-overseas locations. However, you can order products directly from our overseas distributor's via the following links.

 

UK , Ireland & rest of Europe

www.indoboard.eu

www.indoboard.co.uk

www.indoboard.ie

t: 44(0)1243 672430

info@indoboard.eu

contact : Adriano Roldan

 

Germany, Denmark & Austria

www.indoboard.de

www.indoboard.at

email: joerg@jopo-eis.de

Phone:  +49 (0)30 / 53 600 956

Mobile: +49 (0)151 / 270 60 600

Contact: Jorg Pontow

 

Holland & Belgium

http://www.indoboard.nl

info@btmaat.com

t: +31611350878

contact: Benno ter Maat

 

Finland

www.bluebaum.com

erik@bluebaum.com

t:  358 9 42 89 15 67

contact:  Erik Motelay

 

Sweden

http://wakepower.se/

Phone: +46 70 3510428

Email: wakepower@bredband.net

Contact : Rickard Wänqvist

 

Norway

www.indoboard.no

post@sportfritidnorge.no

telephone 56 35 15 00

contact: Øystein Johansen

 

France

www.indoboard.eu

email: surfproduct@gmail.com

Cell (+33)06 87 53 31 69

Contact: Eric Segalen

 

Italy

www.indoboard.it

email: guido@indoboarditalia.com

Phone: 0039335703166

Contact: Guido Virgulti

 

Spain

www.indoboard.es

email: adrenalinkitearea@hotmail.com

Phone: 34 646 93 05 85

Contact: Bernd Jenkner

 

Greece

www.indoboard.gr/ 

email: helen@forward.gr

Phone: 302106856946

Contact: Helen & George Kontarinis

 

Slovakia

matopach@skregina.sk

t 421903468746

contact: Martin Pach

 

Slovenia

www.indoboard.si

jaka@indoboard.si

Tel 00386 59 219 925

Contact: Jaka Bizjak

 

Hungary

www.indoboard.hu

0036 30 372 7883

peter.magdacs@gmail.com

contact: Peter Magdacs

 

Switzerland

www.cizensports-health.ch

Tel. Direct +41 (0)31 370 07 23

Tel. +41 (0)31 371 46 24

Fax. +41 (0)31 371 49 92

walter.seeholzer@cizensports-health.ch

contact:Walter Seeholzer

 

Turkey

www.adrenalinesports.com.tr

Tel +90 2164859070

kemal@adrenalinesports.com.tr

Contact Kemal Sadikoglu

 

Russia

http://www.kiteworld.ru/

(495) 971-83-77

(499) 543-83-77

e-mail: info@kiteworld.ru

internet: www.kiteworld.ru

ICQ: 638874400.

Skype: kiteworld.ru

 

Australia

http://indoboardaus.com/

e-mail: sales@indoboards.com.au

https://www.facebook.com/IndoboardsAustralia

http://www.instagram.com/indoboardaus

 

Japan 

Sinano Company

1104-1 Iwamurada. Saku City

Nagano Prefecture, 385-0022 Japan

www.sinano.co.jp

Phone: 81-267-67-3321

Fax:     81-267-67-3326

Contact: Miyuki Sato

Email: m.satoh@sinano.co.jp

 

Hong Kong

Wind N' Surf International Ltd.

1201-2, 12/F., Chai Wan Industrial City, Phase 1,

60 Wing Tai Road,

Chai Wan,

Hong Kong

Tel: (852)2366-9293

http://www.xgamehk.com/shops.html

 

Indonesia

PT.MENIKMATI Distribution

Jalan Camplung Tandul, Ruko

NO. 8, Saminyak

Bali, Indonesia 80361

Phone:   +62 361 738 208

Fax:       +62 361 736 737  

http://www.menikmatidistribution.com

info@menikmatidistribution.com

 

Israel

http://www.indoboard.co.il/

תרשיש (Tarshish)

אזור תעשיה צפוני קיסריה (Caesarea North Industrial Zone)

Contact: indoman@neni.co.il

Phone: +972 4-857-7885