Shipping and Returns

Refused or Returned Orders:
Orders refused or returned DO NOT qualify for FREE shipping and will be charged the full cost of shipping both to and from the customer and any storage fees charged to INDO BOARD by UPS or any other Carriers. Customer will be refunded the balance between amount paid for the product less all shipping costs and fees.

Promotions/Sale Policy:
Promotional sales happen from time to time. Should you find that an item goes on sale at a discounted price within 24 hours of having purchased it at full price, we can honor a refund for the difference. This must be within 24 hours of when the sale begins. The promotional sale discount will not apply on top of any other discounts received on the original order.

Address Correction or Other Fees:
At order placement, Customer shall provide INDO BOARD with a valid and accurate UPS deliverable shipping address including any apartment, unit or suite number and whether location is a street, avenue, etc. Shipping address must also include the correct zip code. This is very important because UPS imposes an "Address Correction" fee for each box shipped if the address or zip code is not correct. If the address provided by the customer is not a valid UPS deliverable address according to UPS, an "address correction" fee of $15 per box will be charged to the customer's credit card upon notification by UPS to INDO BOARD. Orders being shipped to a P.O. Box cannot be shipped because of size restrictions. .

Shipping Options:
We ship via UPS Ground anywhere in the Continental USA with an average delivery in 3-5 business days from our ship date.

• Ground (FREE in Continental USA (for orders $100+) - average delivery in 3-5 business days
• Ships Daily Monday - Friday from our Florida Warehouse
  
• Customers receive notification and tracking number when the order is shipped, followed by another notification upon delivery.

We strive to ship your order the same day it was placed. However, due to order volumes and holidays, we ask that you allow 1-4 business days to process your order. Please contact us if you have NOT received your shipping confirmation email (sent to your Customer Account email address).

We do not ship via the United States Postal Service (USPS) unless you are outside of the Continental USA in a territory like Puerto Rico, Hawaii, GUAM, APO, etc. Therefore, we do not allow "P.O. Box" shipping addresses for on-line orders. If this is your only option, please contact us directly and we will be happy to accomodate you.

Returns & Refund Policy:

At INDO BOARD Balance Trainer, we strive for quality workmanship and customer satisfaction. All products are guaranteed against manufacturing defects for 1 year from date of purchase. Damage as a result of shipping must be claimed by filing a claim with the carrier with photos taken of the box and damage to the product.. If you are not completely satisfied with an item it must be returned within 30 days of receiving the product.

Returned items must have a Return Authorization Number (RA number). Please contact us for prior approval before returning any items. No returns accepted without prior approval.

 Returned items must be shipped back to INDO BOARD with freight prepaid and packaged very carefully to avoid damage due to shipping. We recommend that you should return your item(s) via a traceable carrier to ensure return delivery. UPS Ground or FedEx Ground are the preferred options. Credit will be given after the product is returned and has passed inspection. Sorry, no refunds, credits, or exchanges after thirty days.

United States Orders

We only ship products within the continental United States and due to shipping cost from the mainland, we do not ship for free to Puerto Rico, Hawaii or Alaska. 

Military Orders

Due to varied shipping costs and limitations, we cannot process military APO or FPO addresses from our online store. These orders must be shipped via USPS (United States Postal Service) and thus require prior approval. However, in most cases, we can process these orders manually by phone from our main office at 321-777-6021.

Canada Orders

Contact INDO BOARD Canada below:

INDO BOARD Canada
www.indoboard.ca

Mailing Address:
10520 Yonge St., Unit 35B-328
Richmond Hill, Ontario
L4C 3C7

Reach us By Phone:
Toll-Free: 1(866)411-2688 ext. 116
Fax: (647)258-6165

International Orders

INDO BOARD Balance Trainer does not ship products directly to international-overseas locations. However, you can order products directly from our overseas distributor's via the following links.