Indo Board Shipping and Returns

Free Shipping Policy & Returns Info

Refused or Returned Orders:
Orders refused or returned DO NOT qualify for FREE shipping and will be charged the full cost of shipping both to and from the customer and any storage fees charged to Indo Board by UPS or any other Carriers. Customer will be refunded the balance between amount paid for the product less all shipping costs and fees.

Address Correction or Other Fees:
At order placement, Customer shall provide Indo Board with a valid and accurate UPS deliverable shipping address including any apartment, unit or suite number and whether location is a street, avenue, etc. Shipping address must also include the correct zip code. This is very important because UPS imposes an "Address Correction" fee for each box shipped if the address or zip code is not correct. If the address provided by the customer is not a valid UPS deliverable address according to UPS, an "address correction" fee of $15 per box will be charged to the customer's credit card upon notification by UPS to Indo Board. Orders being shipped to a P.O. Box cannot be shipped because of size restrictions. .

Shipping Options:
Our standard method is FREE UPS Ground anywhere in the Continental USA with an average delivery in 3-5 business days from our ship date.

  • Ground (FREE in Continental USA) - average delivery in 3-4 business days
  • Ships Daily Monday - Friday from Florida and Southern California
  • Customers receive notification and tracking number when the order is shipped.

We strive to ship your order the same day it was placed. However, due to order volumes and holidays, we ask that you allow 1-3 business days to process your order. Please contact us if you have NOT received your shipping confirmation email (sent to your Customer Account email address).

We do not ship via the United States Postal Service (USPS) unless there is absolutely no other option. Therefore, we do not allow "P.O. Box" shipping addresses for on-line orders. If this is your only option, please contact us directly.

Indo Board California and Florida Shipping Times

Returns & Refund Policy:

At Indo Board Balance Trainer, we strive for quality workmanship and customer satisfaction. All products are guaranteed against manufacturing defects or damage as a result of shipping. If you are not completely satisfied with an item it must be returned within 30 days of receiving the product.

Returned items must have a Return Authorization Number (RA number). Please contact us for prior approval before returning any items. No returns accepted without prior approval.

Returned items must be shipped back to Indo Board with freight prepaid. We recommend that you should return your item(s) via a traceable carrier to ensure return delivery. UPS Ground is the preferred option. Credit will be given after the product is returned and has passed inspection. Sorry, no refunds, credits, or exchanges after thirty days.

United States Orders

We only ship products within the continental United States and due to shipping cost from the mainland, we do not ship for free to Puerto Rico, Hawaii or Alaska. 

Military Orders

Due to varied shipping costs and limitations, we cannot process military APO or FPO addresses from our online store. These orders must be shipped via USPS (United States Postal Service) and thus require prior approval. However, in most cases, we can process these orders manually by phone from our main office at 321-777-6021.

 

 

Canada Orders

Contact NVU below to see if they offer the color/style you are looking for.  Other colors and styles can be shipped via USPS (United States Postal Service) and will require prior approval and include actual shipping costs from the US. The recipient will be responsible for any customs fees/taxes imposed by the Canadian Postal Service.  In most cases, we can process these orders manually by phone from our main office at 321-777-6021 or email us at contact@indoboard.com for special requests.

NVU Electronics Inc.
www.nvu.ca
www.nvuoffice.ca

Mailing Address:
10520 Yonge St., Unit 35B-328
Richmond Hill, Ontario
L4C 3C7


Reach us By Phone:
Toll-Free: 1(866)411-2688
Fax: (647)258-6165

 

International Orders

Indo Board Balance Trainer does not ship products directly to international-overseas locations. However, you can order products directly from our overseas distributor's via the following links.

 

UK , Ireland & rest of Europe

 

www.indoboard.eu

 

www.indoboard.co.uk

 

www.indoboard.ie

 

t 44(0)1243 672430

 

info@indoboard.eu

 

contact : Adriano Roldan

 

 

 

Germany, Denmark & Austria

 

www.indoboard.de

 

www.indoboard.at

 

email: joerg@jopo-eis.de

 

Phone:  +49 (0)30 / 53 600 956

 

Mobile: +49 (0)151 / 270 60 600

 

Contact: Jorg Pontow

 

 

 

Holland & Belgium

 

http://www.indoboard.nl

 

info@btmaat.com

 

t +31611350878

 

contact: Benno ter Maat

 

 

 

Finland
www.bluebaum.com
erik@bluebaum.com
t:  358 9 42 89 15 67
contact:  Erik Motelay

 

 

 

 

 

Sweden

 

http://wakepower.se/

 

Phone: +46 70 3510428

 

Email: wakepower@bredband.net

 

Contact : Rickard Wänqvist

 

 

 

Norway

 

www.indoboard.no

 

post@sportfritidnorge.no

 

telephone 56 35 15 00

 

contact: Øystein Johansen

 

 

 

France

 

www.indoboard.eu

email: surfproduct@gmail.com

Cell (+33)06 87 53 31 69

Contact: Eric Segalen

 

 

 

 

 

Italy

 

www.indoboard.it

 

email: guido@indoboarditalia.com

 

Phone: 0039335703166

 

Contact: Guido Virgulti

 

 

 

Spain

 

www.indoboard.es

 

email: adrenalinkitearea@hotmail.com

 

Phone: 34 646 93 05 85

 

Contact: Bernd Jenkner

 

 

 

Greece

 

www.indoboard.gr/ 

 

email: helen@forward.gr

 

Phone: 302106856946

 

Contact: Helen & George Kontarinis

 

 

 

Slovakia

 

matopach@skregina.sk

 

t 421903468746

 

contact: Martin Pach

 

 

 

Slovenia

 

www.indoboard.si

 

jaka@indoboard.si

 

Tel 00386 59 219 925

 

Contact: Jaka Bizjak

 

 

 

Hungary

 

www.indoboard.hu

 

0036 30 372 7883

 

peter.magdacs@gmail.com

 

contact: Peter Magdacs

 

 

 

Switzerland

 

www.cizensports-health.ch
Tel. Direct +41 (0)31 370 07 23
Tel. +41 (0)31 371 46 24
Fax. +41 (0)31 371 49 92
walter.seeholzer@cizensports-health.ch
contact:Walter Seeholzer

 

 

 

Turkey

 

www.adrenalinesports.com.tr

 

Tel +90 2164859070

 

kemal@adrenalinesports.com.tr

 

Contact Kemal Sadikoglu

 

 

 

Russia

 

http://www.kiteworld.ru/

 

(495) 971-83-77
(499) 543-83-77

 

e-mail: info@kiteworld.ru
internet: www.kiteworld.ru
ICQ: 638874400.
Skype: kiteworld.ru

 

 

 

Australia

 

http://indoboardaus.com/

 

 

e-mail: sales@indoboards.com.au

 

https://www.facebook.com/IndoboardsAustralia

 

http://www.instagram.com/indoboardaus

 

 

 

Japan 

 

Sinano Company                        
1104-1 Iwamurada. Saku City
Nagano Prefecture, 385-0022 Japan

www.sinano.co.jp
Phone: 81-267-67-3321

Fax:     81-267-67-3326
Contact: Miyuki Sato
Email: m.satoh@sinano.co.jp

 

 

 

Hong Kong

 

Wind N' Surf International Ltd. 
1201-2, 12/F., Chai Wan Industrial City, Phase 1,
60 Wing Tai Road,
Chai Wan,
Hong Kong
Tel: (852)2366-9293
http://www.xgamehk.com/shops.html

 

 

 

Indonesia

PT.MENIKMATI Distribution
Jalan Camplung Tandul, Ruko
NO. 8, Saminyak
Bali, Indonesia 80361
Phone:   +62 361 738 208
Fax:       +62 361 736 737  
http://www.menikmatidistribution.com
info@menikmatidistribution.com

 

 

 

 

 

 Israel

 

http://www.indoboard.co.il/ 
תרשיש (Tarshish)
אזור תעשיה צפוני קיסריה (Caesarea North Industrial Zone)
Contact: indoman@neni.co.il
Phone:+972 4-857-7885