Indo Board Shipping and Returns
Free Shipping Policy & Returns Info
Refused or Returned Orders:
Orders refused or returned DO NOT qualify for FREE shipping and will be charged the full cost of shipping both to and from the customer and any storage fees charged to Indo Board by UPS or any other Carriers. Customer will be refunded the balance between amount paid for the product less all shipping costs and fees.
Address Correction or Other Fees:
At order placement, Customer shall provide Indo Board with a valid and accurate UPS deliverable shipping address including any apartment, unit or suite number and whether location is a street, avenue, etc. Shipping address must also include the correct zip code. This is very important because UPS imposes an "Address Correction" fee for each box shipped if the address or zip code is not correct. If the address provided by the customer is not a valid UPS deliverable address according to UPS, an "address correction" fee of $15 per box will be charged to the customer's credit card upon notification by UPS to Indo Board. Orders being shipped to a P.O. Box cannot be shipped because of size restrictions. .
Our standard method is FREE UPS Ground anywhere in the Continental USA with an average delivery in 3-5 business days from our ship date.
- Ground (FREE in Continental USA) - average delivery in 3-4 business days
- Ships Daily Monday - Friday from Florida and Southern California
- Customers receive notification and tracking number when the order is shipped.
We strive to ship your order the same day it was placed. However, due to order volumes and holidays, we ask that you allow 1-3 business days to process your order. Please contact us if you have NOT received your shipping confirmation email (sent to your Customer Account email address).
We do not ship via the United States Postal Service (USPS) unless there is absolutely no other option. Therefore, we do not allow "P.O. Box" shipping addresses for on-line orders. If this is your only option, please contact us directly.
Returns & Refund Policy:
At Indo Board Balance Trainer, we strive for quality workmanship and customer satisfaction. All products are guaranteed against manufacturing defects or damage as a result of shipping. If you are not completely satisfied with an item it must be returned within 30 days of receiving the product.
Returned items must have a Return Authorization Number (RA number). Please contact us for prior approval before returning any items. No returns accepted without prior approval.
Returned items must be shipped back to Indo Board with freight prepaid. We recommend that you should return your item(s) via a traceable carrier to ensure return delivery. UPS Ground is the preferred option. Credit will be given after the product is returned and has passed inspection. Sorry, no refunds, credits, or exchanges after thirty days.
United States Orders
We only ship products within the continental United States and due to shipping cost from the mainland, we do not ship for free to Puerto Rico, Hawaii or Alaska.
Due to varied shipping costs and limitations, we cannot process military APO or FPO addresses from our online store. These orders must be shipped via USPS (United States Postal Service) and thus require prior approval. However, in most cases, we can process these orders manually by phone from our main office at 321-777-6021.
Contact NVU below to see if they offer the color/style you are looking for. Other colors and styles can be shipped via USPS (United States Postal Service) and will require prior approval and include actual shipping costs from the US. The recipient will be responsible for any customs fees/taxes imposed by the Canadian Postal Service. In most cases, we can process these orders manually by phone from our main office at 321-777-6021 or email us at firstname.lastname@example.org for special requests.
Indo Board Balance Trainer does not ship products directly to international-overseas locations. However, you can order products directly from our overseas distributor's via the following links.
UK , Ireland & rest of Europe
t 44(0)1243 672430
contact : Adriano Roldan
Germany, Denmark & Austria
Phone: +49 (0)30 / 53 600 956
Mobile: +49 (0)151 / 270 60 600
Contact: Jorg Pontow
Holland & Belgium
contact: Benno ter Maat
t: 358 9 42 89 15 67
contact: Erik Motelay
Phone: +46 70 3510428
Contact : Rickard Wänqvist
telephone 56 35 15 00
contact: Øystein Johansen
Cell (+33)06 87 53 31 69
Contact: Eric Segalen
Contact: Guido Virgulti
Phone: 34 646 93 05 85
Contact: Bernd Jenkner
Contact: Helen & George Kontarinis
contact: Martin Pach
Tel 00386 59 219 925
Contact: Jaka Bizjak
0036 30 372 7883
contact: Peter Magdacs
Tel. Direct +41 (0)31 370 07 23
Tel. +41 (0)31 371 46 24
Fax. +41 (0)31 371 49 92
Tel +90 2164859070
Contact Kemal Sadikoglu
Wind N' Surf International Ltd.
1201-2, 12/F., Chai Wan Industrial City, Phase 1,
60 Wing Tai Road,
Jalan Camplung Tandul, Ruko
NO. 8, Saminyak
Bali, Indonesia 80361
Phone: +62 361 738 208
Fax: +62 361 736 737